Enterprise Context Layer
AI Agents with Process Governance, Metrics Traceability & Audit Trails
Knowledge Graph
Checking API...
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Processes
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Metrics
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Roles
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Skills
Frameworks
📋 eTOM (TM Forum) - Processes
📊 APQC - Metrics & Benchmarks
👤 Mercer - Roles & Authority
🎯 SFIA/ESCO - Skills
Active Agent Role
Customer Service Agent L1
Customer Service Agent L2
Retention Specialist
Customer Service Manager
NOC Operator L1
NOC Operator L2
Network Engineer
Network Ops Manager
🎧 Customer Complaint
🔧 Network Alarm
Billing Issue
Service Outage
High Value Complaint
Customer Complaint
I've been a customer for 5 years and my internet has been down for 2 days. I called twice and nobody fixed it. I want compensation for this terrible service.
Customer Tenure
Monthly Value
Minor Alarm
Major Alarm
Critical Alarm
Alarm Type
Severity
Minor
Major
Critical
Equipment
Description
RF signal quality degraded by 3dB on sector 2. Possible antenna misalignment or interference.
Customers Impacted
Previous 24h
▶️ Run Agent with Context Layer
Load Context
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Check Authority
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Validate Action
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Execute/Escalate
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Log to Graph
Agent Response
Select a scenario and click "Run Agent" to see the context-aware response
Audit Trail
Actions will appear here with full traceability
Metrics Impacted
No actions taken yet
Process Context
Process: -
SLA: -
Escalation Path: -